Some people buy a new outfit for a special occasion – I’ve always searched for a new fragrance.
For me, perfume isn’t just a finishing touch. It’s a feeling, a memory, a moment bottled in time. Before a special event, I set out to find a fragrance that had captured my attention: Delina by Parfums de Marly. It was elegant, feminine, and adored by fragrance lovers around the world – but to my surprise, I couldn’t find it anywhere in Townsville.
Later, on a business trip down south, I wandered into a little parfumerie. It was unlike anything I’d experienced – rows of exquisite bottles, niche brands I’d only read about, and an atmosphere that made fragrance feel like art. And there it was: Delina. I sprayed it, smiled, and made a quiet decision right then and there…
If Townsville didn’t have a place like this… I would create one.
That was the moment Parfumerie Enchanté was born.
Today, what began as a personal passion has become North Queensland’s first and only niche parfumerie. A boutique built on emotion, craftsmanship, and the art of true fragrance discovery.
We are proud to bring the world’s most sought after perfume houses to Townsville – from cult icons to hidden gems, handpicked for their beauty, storytelling, and soul stirring elegance. Every scent on our shelves has been chosen with intention – to inspire, seduce, and delight.
Whether you’re searching for a signature scent, a special gift, or a fragrance that transports you –
we’re so happy you’re here.
Welcome to Parfumerie Enchanté.
Rachel Hobson
Founder
Orders are typically processed and dispatched within 1–3 business days. If your item is on Backorder, we’ll keep you updated – and notify you right away if any delays are expected.
If your item is on backorder, don’t worry — we’ll ship your full order out within approximately 7–10 business days. These perfumes are incredibly sought after and do sell fast, so thank you for your patience!
As a little thank you for waiting, you may even receive a special extra in your parcel 💝
Yes! We have Le Club Enchanté — our in-store loyalty program for fragrance lovers. While it doesn’t yet sync with our website, we’re working on bringing everything together soon.
In the meantime, even if you shop online, we notice our regulars and love to surprise you with extra goodies, samples, or special discounts along the way. 💫
Yes, absolutely! We’d love to welcome you in person at:
2/52 French Street, Pimlico QLD
Open hours:
Wednesday 10am – 2pm
Thursday 10am – 7pm
Friday 10am – 2pm
Saturday 10am – 3pm
Yes — 100% genuine. Every fragrance we stock is sourced directly from the official fragrance houses. In fact, before we could bring these luxurious niche perfumes to North Queensland, we had to gain approval from the brands’ head offices themselves.
Yes! Every order includes a complimentary luxury niche sample, handpicked as a special gift from us to you. It’s our way of saying thank you — and giving you the chance to discover something new and unforgettable.
At this time we only ship within Australia. Stay tuned — international shipping is on our radar!
At Parfumerie Enchanté, we take great care to ensure that each order is prepared beautifully and delivered in perfect condition. Due to the delicate nature of fragrance products and hygiene standards, we offer store credit only for eligible returns.
💌 Change of Mind Returns
If you change your mind or accidentally ordered the wrong item, we are happy to offer store credit once the product is returned to us in its original, unused condition.
To be eligible for a return:
The item must be unopened, unused, and in original packaging
You must contact us within 7 days of receiving your order
Return postage is at the customer’s expense
🚫 We Do Not Offer Refunds
Please note that we do not offer refunds, only store credit in the form of a gift card or coupon to use on a future purchase.
⚠️ Items Not Eligible for Return
We do not accept returns on:
Opened or used perfumes
Samples
Gift cards
Sale or promotional items
✉️ How to Initiate a Return
To begin a return, please email us at rach@parfumerieenchante.com.au with:
Your full name
Order number
Reason for return
We will provide instructions for sending your item back.
💳 Store Credit Details
Once we receive and inspect your returned item:
Store credit will be issued via email within 2–3 business days
Credit is valid for 12 months from issue date
It can be used both online and in-store
1. What We Collect
When you visit our site, we may collect:
Name and contact details (email, phone, shipping address)
Payment information (processed securely via our third-party gateway)
Order history and product preferences
Information submitted through contact forms or email
Website usage data (via cookies or analytics tools)
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Send order confirmations, tracking updates, or respond to inquiries
Improve our website, products, and services
Send marketing emails (only if you’ve opted in)
Manage loyalty rewards (if enrolled in our program)
3. Payment & Third-Party Services
We do not store credit card details. Payments are processed securely via trusted providers such as Stripe, WooCommerce Payments, or Afterpay.
We may use third-party services (e.g., Google Analytics, email marketing platforms) that comply with their own strict privacy policies.
4. Sharing Your Information
We only share your personal data with trusted services that assist in operating our website, fulfilling orders, or improving customer experience. We do not sell or rent your information.
5. Cookies
Our website uses cookies to improve functionality and provide a personalised experience. You can disable cookies via your browser settings.
6. Your Rights
You may request:
Access to the data we hold about you
Correction of inaccurate information
Deletion of your personal data (where permitted by law)
To make such a request, contact us at:
📧 rach@parfumerieenchante.com.au
At Parfumerie Enchanté, we believe fragrance is more than a scent – it’s a spell. A whisper of memory, a spark of emotion, a signature only you can wear. The right perfume enchants, empowers, and leaves a trail of wonder long after you’ve gone.
